CALL CENTER

 

Customer service designed with YOUR employees in mind.

Today, employees want the freedom to connect with you anytime to answer pressing questions and resolve their benefit matters. In a perfect world, you and your HR personnel would be the best persons to manage that. Reality indicates that’s probably unlikely. 

At BCC, we view our role to truly be an extension of YOUR benefits team. One that will provide expertise and address an immediate employee concern, but to do so in way that is seamless to your employees and yet genuinely consistent with your company culture, responsiveness goals and that ensures delivery of the best resolution each and every day.    

Our call center employee services come standardly to each employer whether you have one service line or many. You can choose from many optional call center services to expand, design and personalize services to fit your exact need.  

Service Center Highlights
• Support: M-Th 5:00am – 5:00pm PT; Fri 5:00am – 3:00pm PT 
• Multilingual support
• Licensed advocates specifically trained to your programs to guide enrollments – Core and Voluntary
• Dedicated toll-free number
• Password resets, navigation assistance, enrollment support, benefits questions, claims advocacy, skills-based routing, warm transfers to carriers/vendors and co-browsing
• COBRA and Retiree support
• FSA, HRA, HSA and reimbursement account support
• Dependent Audit and Verification services
• Both inbound and outbound calls
• Every call is monitored and recorded
• Comprehensive ticket system to ensure every loop is closed
• Reporting to track response times, call time, call types, etc…