Weather Related Outages

Benefit Coordinators Corporation (BCC) is currently experiencing company-wide connectivity issues due to sever weather in the Midwest.

On Monday, August 11th a severe weather system moved through the Midwest, causing widespread power and phone outages. The outage is affecting e-mails and phone calls to some BCC staff, potential disruptions i our Customer Service Call Center, and a delay to daily reporting and processing.

BCC's BenXcel and My SmartCare systems are fully functional.

BCC's IT team is working diligently to resolve the matter as quickly as possible; however, we are ultimately at the mercy of the public works teams in Iowa.

BCC is carefully working to provide staff with a safe, on-site work environment to ensure that operations continue through the severe weather clean up, while following all social distance guidelines.

If you have any concerns regarding this outage, please contact BCC's Enterprise Service Team at enterpriseservice@benxcel.com.

We thank you for your patience and and continued partnership. We look forward to continuing to serve you well.

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Since 1983, BCC has been a leading provider of solutions connecting Human Resources, Benefit Management, Specialty Administrative Services and Private Benefit Exchanges. We invest in the latest technology and infrastructure to exceed industry demands and to help us engineer a solution that will enable our clients to make better decisions.

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