What Differentiates BCC from its Competitors? Simply put – SERVICE.
At BCC our clients include a wide array of people. They are brokers, carriers, employees, and HR executives and their staff. That said, when we suggest that our service is different than our competitors, we realize that is an assertion any organization could claim. That’s why we don’t expect you to take our word for it. Hear what our clients have to say.
“Thanks for your quick response to this and all of the other tweaks we have needed. You are an awesome team to work with!”
Auditor, County of San Luis Obispo
“Your folks are The Best! I don’t know what we would do without them! I am so glad that our public sector business is with BCC.”
Broker, Alliant Employee Benefits
“I would like to take this opportunity to recognize and thank BCC for their work in insuring our Medicare retirees are promptly and correctly reported to UHC for timely enrollment. The City of Merced looks forward to a continued established working relationship with BCC.”
Insurance Coordinator, City of Merced
“LOVE THIS CARD and the ease of the (FSA) SmartCare portal!”
Director of Operations, Sentre Partners
In an era where technology reigns King, people have forgotten the value and necessity of true CUSTOMER SERVICE. Everywhere you look, people are face down using some type of technology to communicate; update; review; post; read or learn -- it is the way of the world. Whether leveraging technology for personal and/or business reasons, almost everyone at any age can instantly receive what they seek by using technology – everything that is except for SERVICE.
As the leader of our Organizations Operational team, I am often asked, “What differentiates BCC from its Competitors”? My answer is, simply put, OUR PEOPLE. At BCC, we pride ourselves on the fact that we are a SERVICE Provider first and foremost and secondarily, we leverage technology.
BCC has adopted a "customer-centric" service approach whereby each client is assigned a scalable Enterprise Service Team, under the direction of an Enterprise Implementation Manager. This Service Team collectively has 30+ years of experience in Benefits Administration and is assigned at the start of implementation and continues throughout the relationship. This level of service is then maintained with a transition from an Enterprise Implementation Manager to an experienced Enterprise Renewal Representative after the completion of implementation.
BCC’s Enterprise Service Team members develop close relationships with their client counterparts. As a result, BCC Team Members are able to monitor the “temperature” of the relationship on virtually a daily basis during phone and online discussions and scheduled meetings. Customer Service Center representatives are also trained to solicit feedback from employees and HR/Benefits staff members during contacts with them.
The bottom line - technology is only as good as the people and infrastructure that is placed around it. Particularly in the Benefits Administration space, competitors are out there touting and selling “TECHNOLOGY” and not service. They place the burden of all the service work that surrounds that technology onto YOU the client/broker/vendor. BCC’s approach, however, is to act as an extension of an employer’s HR Bench and provide the highest level of SERVICE – leveraging our technology, to allow HR to focus on what is most important to their employees and organization.